FAQs

Do your chargers need an earth rod?

1. For any questions regarding the installation of your charger, please speak and confirm directly with your installer or EO salesperson.

2. Home charging units like the EO Mini, EO Mini Pro and Mini Pro 2 can negate the need for an earth rod by installing a PME device. Please speak with your installer or an EO salesperson to discuss further.

How long is the cable on a tethered unit?

The standard length of a tethered cable is 5 metres. Any longer can put stress on the connections within the unit due to the weight of the cable.

What happens if my installation is non-standard?

1. If your installation is deemed to be non-standard then there may be extra costs involved in having your unit fitted

2. Any questions will need to be directed to your EO Charging sales person or your installer for clarification

What's covered under my warranty?

All EO products must be installed by an EO approved/trained installer. This includes Domestic, Commercial and Fleet Chargers.

What does this mean? 

The installer, engineer, electrician must have completed the relevant product training on the EO product they are installing.

They need to have made contact with EO to confirm they are electrically competent and insured to complete the relevant install work.

If an EO product has been installed by a 'Non Approved installer' this means that it will not be covered under warranty and could possibly have an unsafe/non-compliant installation.

If a fault is found with the EO unit and this has been installed by a 'Non Approved installer' and you are unable to contact the original installer please contact EO Technical Support, they will be able to determine if this is an installation fault or a potential fault with the unit itself. Any visits, repairs or replacement equipment that is required could then be chargeable to you as the customer.

To register your unit for extended warranty please contact our sales team.


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