Privacy Policy

This privacy policy was last updated on 17th December 2020.

EO Charging is a trading name of Juuce Limited, a company registered in England and Wales under company number 09314212, whose registered office is at Tomo House, Tomo Road, Stowmarket, IP14 5AY ("we", “us", “our”).

We value your privacy and recognise the need to process the personal information we hold about you (your data) in a fair and lawful manner.

You can contact us by emailing hello@eocharging.com or on +44 (0)333 77 20383 or by writing to us at our registered office address as set out above.

This policy (and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it and how we will keep it safe. By visiting http://eocharging.com/ (“Website”) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 2018 (the "Act"), and the Privacy and Electronic Communications Regulations (PECR) the Data Controller is Juuce Limited of Tomo House, Tomo Road, Stowmarket, IP14 5AY.

“Data” refers to the information that we hold about you from which either on its own or in combination with other information you can be identified. It may include names, contact details, photographs, identification numbers, online identifiers and expressions of opinion about you or indications as to our intentions about you. Categories of data held by us about people who interact with the website are set out below. "Processing" means doing anything with your data, such as collecting, recording or holding the data, as well as disclosing, destroying or using the data in any way.

Data Protection Principles

We will comply with the Data Protection Legislation and its principles, which means that your data will be:

  • Used lawfully, fairly and in a transparent way;

  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;

  • Used in a way that is relevant to the purposes we have told you about and limited in usage only to those purposes;

  • Accurate and kept up to date;

  • Kept only as long as necessary for the purposes we have told you about;

  • Kept securely.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK Supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Our registration number with the Information Commissioners Office is ZA787899.

1. Information we may collect from you

We may collect and process the following data about you:

1.1 Information you give us. You may give us information about you by filling in forms on our Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Website, subscribe to our service, search for a product, place an order on our Website, participate in discussion boards or other social media functions on our Website, enter a competition, promotion or survey, and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and personal description.

1.2 Information we collect about you. With regard to each of your visits to our Website we may automatically collect the following information:

1.2.1 technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

1.2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

1.3 Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

1.4 We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

1.5 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

1.6 Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

1.7 We will collect and process the following categories of personal data about you:

  • Biographical data including first and last name, title, domicile

  • Contact data including billing address, delivery address, email address and telephone numbers

  • Records of all contact we have with you

  • Financial data including bank account and payment card details

  • Transaction data including details about payments to and from you and other details of products and services you have purchased from us

  • Technical data including internet protocol (IP) address, cookie identifiers, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website

  • Profile data including your username or similar identifier and password, purchases or orders made by you, your interests, preferences, feedback and survey responses

  • Usage data including information about how you use our website, products and services

  • Marketing and communications data including your preferences in receiving marketing from us and your communication preferences

  • Data that you provide in the course of your interaction with us, for example, placing an order; completing applications for entry into a programme of study; enquiries regarding employment

  • We also collect, use and share aggregate data such as statistical or demographic data. Aggregate data may be derived from your personal data but does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature

  • Any other information that you provide to us to fulfil your request

2. Cookies

We use cookies to support your service user-experience, and to assist us with providing a better service for other users. Allowing cookies to be used will enable your user preferences to be remembered by your device. Some cookies are necessary for the functioning of our website. Others are optional and we will not use them without your consent. When you first visit our webpages, you will be asked to agree to the use of cookies. If you do not agree, only essential cookies will be enabled. You can read our cookie policy here.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

3. Uses made of the information

We use information held about you in the following ways:

3.1 Information you give to us. We will use this information:

3.1.1 to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

3.1.2 to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;

3.1.3 to provide you with information about products or services where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about products and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box when you place an order;

3.1.4 to notify you about changes to our service;

3.1.5 to ensure that content from our Website is presented in the most effective manner for you and for your computer;

3.1.6 where we need to comply with a legal or regulatory obligation.

3.2 Information we collect about you. We will use this information:

3.2.1 to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

3.2.2 to improve our Website to ensure that content is presented in the most effective manner for you and for your computer;

3.2.3 to allow you to participate in interactive features of our service, when you choose to do so;

3.2.4 as part of our efforts to keep our Website safe and secure;

3.2.5 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

3.2.6 to make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.

3.3 Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

4. Processing for limited purposes

We will only process your data for the specific purpose or purposes that we tell you about, or if specifically permitted by the Data Protection Legislation, and will only process your data to the extent necessary for that specific purpose or purposes.

None of the personal data collected about you will be used as part of any automated decision-making about you.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. If this requires your consent, you are not required to give your consent just because we ask for it. If you do give your consent, you can change your mind and withdraw it at a later date by contacting us (see the beginning of this policy for how to contact us).

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. What if you do not provide your personal data?

If you do not provide certain categories of personal data when requested, or if you do not allow us to process your personal data collected through other means for specified purposes, we may not be able to successfully fulfil your request or deliver services to you.

6. Who has access to your personal data?

Your information will be shared internally within the company for the purposes described in section 3 “Uses made of the information”.

We will never sell your data.

We only share data for purposes that are compatible with the original purpose of its collection.

6.1 We may share your information with selected third parties including:

6.1.1 business partners, suppliers, resellers and sub-contractors we work with to help us to provide our services to you, this is for the performance of any contract we enter into with them or you. This includes, where necessary, the sharing of your personal information with your chosen energy provider.

6.1.2 reviews.co.uk, if you register with us. Reviews.co.uk will then contact you by email on our behalf to ask you to leave a review for us;

6.1.3 advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;

6.1.4 analytics and search engine providers that assist us in the improvement and optimisation of our Website; and

6.1.5 credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

Contracts will be put in place with all third-party data recipients to ensure that any personal data shared will be held in accordance with the requirements of the Data Protection Legislation. Third-party data recipients are required to take appropriate security measures to protect your personal data in line with our policies. We only permit third-party data recipients to process your personal data for specific purposes and in accordance with our instructions.

6.2 We may disclose your personal information to third parties:

6.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and

6.2.2 if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions https://www.eocharging.com/terms-conditions and other agreements; or

6.2.3 exceptionally, we may disclose your data to a third party if required to do so: to protect or defend our rights, interests, or property, or those of third parties; act in urgent circumstances to protect the personal safety of company constituents, or the public; or protect against legal liability. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

For more information on who we may share your data with, please contact us at: hello@eocharging.com.

7. Accuracy

It is important that the personal information that we hold about you is accurate and up to date. Please notify us at hello@eocharging.com if your personal details change, or if data that we hold about you is inaccurate.

8. Holding and retaining your data

8.1 How long will we store your personal data?

8.1.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8.1.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8.1.3 By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

8.1.4 In some circumstances you can ask us to delete your data: see request for erasure in the next section below for further information.

8.1.5 In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Details of retention periods for different aspects of your personal data are available in our record management policy. After this period, we will securely destroy your personal data in accordance with our record retention schedule.

9. How will your data be secured?

We limit access to your personal data to those of our employees and third parties who have a business need-to-know. They will only process your data on our instructions, and they are subject to a duty of confidentiality. We have procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a breach in accordance with our legal obligations.

10. Where we store your personal data

10.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") by us or by our sub-contractors. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

10.2 Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

10.2.1 We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

10.2.2 Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

10.3 Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

10.4 All information you provide to us is stored on our secure servers. Any payment transactions are protected using either Worldpay or Stripe payment platforms details of which can be accessed at https://www.worldpay.com/global/products/fraud-risk-management or https://stripe.com/gb/radar. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

10.5 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

11. Your legal rights

11.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data, these are as follows:

11.1.1 Request access to your personal data (commonly known as a “data subject access request”): This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

11.1.2 Request correction of your personal data: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

11.1.3 Request erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

11.1.4 Object to processing of your personal data: You can object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

11.1.5 Request restriction of processing your personal data: This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

11.1.6 Request transfer of your personal data: If requested, we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

11.1.7 Right to withdraw consent: You can withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

11.2 If you wish to exercise any of the rights set out above, please contact us (please see the beginning of this policy for how to contact us).

11.3 No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

11.4 What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

11.5 Time limit to respond. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

12. Changes to our privacy policy

12.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

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