FAQs

Uh oh, looks like you might need to reboot your charger. Here's how:

1. Your EV charger will be controlled by a mains power switch, this could be found on your main switchboard, a new consumer unit, or is an individual isolation switch.

Once you've located the dedicated power switch, turn it off for 30 seconds, this allows the unit to fully power down, then switch it back on. Please allow 3-5 minutes for the unit to fully reboot itself.  

2. If your charger doesn’t come back online after 2-3 reboots then there may be an isolated issue that our team will need to look into.

Click here to speak to one of our charging experts.

1. Check that the cable is plugged in fully at both charger and vehicle end (if a tethered unit just the vehicle end).

2. If the cable is fully seated, check the colour of the LED light on the charger.

3. If it’s green, check if the vehicle is charging through either the vehicle app or the vehicle dashboard.

4. If it’s blue then disconnect the cable from both ends and plug back in. Insert the cable into the vehicle first and then the charger.

5. If the LED is still blue, try another charging cable.

1. Within your property you will have a power source that is controlled by a switch. This could be on your main switchboard, a new consumer unit, or an isolation switch.

Once you have located the switch, turn it off for 30 seconds, this allows the unit to fully power down, then switch it back on. Please allow 3-5 minutes for the unit to fully reboot itself.  

2. After your charger has rebooted, open the EO Smart Home app and check that all permissions are set to "allowed" or "while using". 

3. Open your Wi-Fi settings on the phone and forget the EOHub-#### network. 

4. Close and stop the EO Smart Home App from running in the background then reopen it 

5. If it is still showing as offline then navigate to the 3 horizontal lines on the top left of the screen and select settings > Update Wi-Fi network 

If all of the above steps fail then please note the ERR_#### code and contact technical here. 

1. Open the EO Smart Home App

2. On the home screen of the app, swipe your finger from right to left to access the scheduled charging page

3. Press the down arrow next to ‘Off-Peak Charging’

4. Input energy prices in the boxes provided. The system assumes that the costing is in pence/cents and only works with a whole number so do not use a decimal place.

5. Once entered, scroll down the page and press save.

6. Future charges will now show the estimated costs.

The EO Mini Pro 2 works with the EO Smart Home app, which is available for all smartphones.

To download the EO Smart Home app, please use the following links:

• Apple App Store

• Google Play Store

1. Check that the cable is plugged in fully at both charger and vehicle end (if a tethered unit just the vehicle end).

2. If the cable is fully seated, check the colour of the LED light on the charger.

3. If it’s green, check if the vehicle is charging through either the vehicles app or the vehicle dashboard.

4. If it’s blue then disconnect the cable from both ends and plug back in. Insert the cable into the vehicle first and then the charger.

5. If the LED is still blue, try another charging cable.

1. If you are the installer then please contact EO Charging Technical Support

2. If you are the customer/end user, this implies that the installer has not completed their side of the app set up. Please contact your installer and if they are unsure they are to contact EO Charging Technical Support

Don't worry, we're here to help!

Click here to speak to one of our charging experts.

1. When you plug your vehicle into the charger, open the app and you will be presented with a slide bar.

2. Slide the bar to the point that relates to what state of charge your battery is currently at. 

3. This will allow the data gathered to be as accurate as possible.

Yes, on the home screen of the app there is a padlock in the bottom right hand corner.

If the padlock is closed then the charger is locked and if it’s open then the charger is free to use.

1. Open your device's app store.

2. Search for ‘EO Smart Home’ and press download.

3. Open the app and press ‘Register’ at the bottom of the screen.

4. Enter the required information and press ‘Submit’.

5. You will receive a verification email (this may come through to your junk folder).

6. Follow the link on the email and then you will be able to sign in.

1. There can only be one user per charger using the EO Smart Home app

2. You can log in using the same details on multiple devices if needed

Only one charger can be linked to one account.

1. Open the EO Smart Home app

2. On the homescreen of the app, swipe your finger from right to left to access the scheduled charging page

3. Press the down arrow next to ‘Off-Peak Charging’

4. Amend the ‘Start’ & ‘End’ times to the desired times

5. Press save at the bottom of the screen 

1. Open the EO Smart Home app.

2. On the homescreen of the app, swipe your finger from right to left to access the scheduled charging page.

3. Press the down arrow next to ‘Solar Charging’.

4. Amend the ‘Start’ & ‘End’ times to the desired times.

5. You can also amend the minimum charge rate but if your solar set up isn’t generating enough power to met this minimum charge rate, it will pull from the grid to reach it.

6. Press save at the bottom of the screen.

1. Open the EO Smart Home app.

2. On the homescreen of the app, swipe your finger from right to left to access the scheduled charging page.

3. Press the down arrow next to ‘Scheduled Charging’.

4. Amend the ‘Start’ & ‘End’ times to the desired times.

5. Press save at the bottom of the screen.

1. First thing to check is the timezone your charger is set to.

2. Press the 3 horizontal lines in the top left of the charger, select ‘Settings’ and then ‘Change Scheduled Timezone’.

3. This will bring up a scroll list of timezones, scroll until you find the timezone applicable to your location (for the UK please select ‘GMT Standard time’ as this will automatically update for daylight savings when needed.

4. Press the 3 horizontal lines in the top left again and select ‘My EO Home’ and follow the steps in the FAQ’s for the type of scheduled charge you are trying to utilise.

5. The scheduled charging feature can also be unsuccessful if there is a scheduled charge set through the vehicle as well as the charger so please ensure there is nothing set through your vehicle.

1. Yes, when you open the EO Smart Home app press the 3 horizontal lines in the top left.

2. Select ‘My History’.

3. Select which time frame you wish to export: Day/Week/Month/Year.

4. Press ‘Export’ in the top right and this will email over the charging history to the email address linked to the account.

No, The EO Mini Pro 2 is not RFID compatible, explore the next generation of EO chargers here for our chargers with RFID functionality.

Yes, if the charger drops offline then it will use the last known settings applied to the charger.

1. If you have a red LED showing on your charger, please check to see if it is a solid red LED or flashing.

2. If it’s flashing then please count how many times it’s flashing, this is indicated by a larger pause letting you know when the sequence is starting.

3. Please contact your installer with this information and inform them of the information. They can liaise with EO Charging Technical Support to establish the cause.

1. We have two preset tariffs in the EO Smart Home app.

2. To set these, swipe from right to left on the home screen to bring up the scheduled charging page.

3. Press the down arrow next to ‘Off-Peak charging’ and this will bring up a box that can be selected.

4. Click the box and select either: ‘Octopus Go’, ‘Go Electric by EDF’ or ‘User Defined’.

5. If you are using either Octopus Go or Go Electric by EDF, the system will ask for some more information and then enter the off peak detail automatically. If you are using a different company then you will need to select 'User Defined' and enter the details manually. 

6. Please see relevant FAQ for setting up the off peak charging and tariff information.

Yes, although this connection method needs to be organised before the charger is installed as extra equipment is required.

1. Any questions regarding the installation of your charger needs to be discussed and confirmed with your installer or your sales representative.

2. The EO Mini Pro 2 can negate the need for an earth rod by using a PME device.

1. You can disable your charger through the EO Smart Home app.

2. On the home screen you will see a padlock, if you press this the lock will close meaning that the charger is unable to be used. If you are not using the app to control your charger then the only way to disable it would be to isolate the power.