EO App - Privacy Policy

Version 1.1, this privacy policy was last updated on 14th April 2020.

This App Privacy Policy describes how EO Charging protects and makes use of the information you give the company when you use this App. If you are asked to provide information when using this App, it will only be used in the ways described in this Privacy Policy.

This Privacy Policy may be updated at any time. The latest version will be published on this page – we advise that you check regularly to ensure you remain informed.
If you have any questions about this policy, please email Support@EOCharging.com or write to us at Juuce Ltd t/a EO Charging, Tomo House, Tomo Road, Stowmarket, IP14 5AY, UK.

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this App. We also collect information to better understand how visitors use this App and to present timely, relevant information to them.

We may collect the following information:

  1. Name

  2. Contact information including email address

  3. App usage data

  4. Device user interface language

  5. Other information regarding any authorised charging sessions

  6. Other information relevant to customer enquiries

  7. Other information pertaining to special offers and surveys

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

  1. For our own internal records.

  2. To improve the products and services we provide.

  3. To contact you in response to a specific enquiry.

  4. To ensure communications are in your preferred language when possible.

  5. To customise the App for you.

  6. To send you promotional emails about products, services, offers and other things we think might be relevant to you.

  7. To contact you via email, telephone or mail for market research reasons.

We may use the information you provide to us for marketing purposes. If you wish to opt-out of this, you can do so by contacting us in one of the following ways:

  1. Send an email to Support@EOCharging.com.

  2. Write to us at our registered office address as set out above. 

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in accordance with the General Data Protection Regulation (GDPR).

We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation (GDPR).

Our App may contain links to other websites. Please note that we have no control of Apps outside the EOCharging.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to apps and websites. Read their data protection and privacy policies fully.

Payment made using our app are processed using Stripe. We do not store your full card information. The information you provide us, including your email address, may be forwarded to Stripe to facilitate these transactions. Use of this information is subject to Stripe’s Privacy Policy.

At the request of public authorities, we may be required to reveal personal data.

In order to maintain the service, this application and its related services may produce system log files, detailing interactions with the application. These logs may include sensitive data.